Friday, December 26, 2008

Beginning to hate IX Web Hosting

Today, I discovered that a couple of my sites were no longer responding correctly--they're hosted with IX Web hosting.
something is wrong with some of the sites that are hosted under my domain...,,

you: they are all requiring a password... nothing has changed on the server for a few days now

you: 401 Error - Unauthorized HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested resource. You are recieving this message because the resource you have requested is unauthorized to your connection. You must first be authenticated in order to access the requested resource. No further information on authenticating for use of that resource is available.

Oleg Kovalenko : Please hold on, let me check

you: also, when i go to use the file manager, i get the following error...

you: ERROR: Unable to change dir "/" Check directory permissions

The site boasts "unlimited" disk storage, and yet, I found an arm-twisting "support" message saying that I've violated the "fair-use" resource assignment. Very odd indeed...

We are notifying you that your account has been found to violate our “Fair-Use” Resource Assignment portion of our Terms of Service, due to the amount of disk usage that is being taken.

We ask that you either reduce disk usage (now you use 51GB) or look for dedicated hosting for this site.

We have a shared hosting environment that we must maintain at a certain level of performance. This performance is monitored and balanced by us, however there are times when accounts can cause the server’s load to increase degrading the performance for all other customers on this server.

To protect your account from further action you must agree to our request for compliance. Please respond to this message stating your intent to do so. You may either log into your control panel with us, and access this ticket via the 24/7 help desk, or provide this ticket number to our Live Chat or phone representatives. Failure to respond to this message within 72 hours will result in the suspension of the affected domain with us until such a time as this matter is resolved.

Should you have any further questions or problems, please feel free to contact us anytime, we are available 24/7.

This just plain stinks of false advertising...

1 comment:

jin said...

This doesn't seem in line with the advertised "unlimited" disk space for the account. Is this truly a business account?

Unlimited Domains?
Unlimited Transfer?
Unlimited Web Space?

Is there a limit to the amount of disk space that each account is supposed to be using? If 51GB is too much, what is the threshold? Why isn't it advertised?